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    We are required to declare the retail value of all international shipments and your shipment may be subject to a customs/import fee. International customers are responsible for any custom/import fees charged by their country. Check your government's policies, as each country differs regarding this matter.

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    Please do not accept packages that appear damaged. Pass them back to the delivery company and inform us immediately. If, however, there was no damage visible from the outside of the package, please inform us right away via email and provide photos of the damaged product in its entirety, as well as a photo of the full shipping label. We will find a solution that suits you. In any case the shipping cost is not returnable.
    Please inform us immediately via email and provide a photo of the wrong product and your order number. We will find a solution that suits you. In any case the shipping cost is not returnable.
    Once your package has shipped, you will be sent tracking details via email. Please check your spam folder if you don't think you've received it. For shipments via post: once the consignment has been passed to your local post office, you should track it with them. If they don't offer online tracking, please call them. If you're still unable to track your package, please get in touch with us. (Tracking may not be available for some countries, e.g. the UK and Australia). Also, please bear in mind that delays can occur during the import/customs inspection.
    We ship worldwide. We are required to declare the retail value of all international shipments and your shipment may be subject to a customs/import fee. International customers are responsible for any custom/import fees charged by their country. Check your government's policies, as each country differs regarding this matter.
    We offer free shipping for orders of a value exceeding 300 USD
    Yes, we offer express shipping, you can choose it from the menu when placing your order. If you have any special requirements regarding your package, please contact us via email not longer than 1 (one) day after placing the order. Also, consider that there may be delays during the import/customs inspection.
    You can either pay with your Paypal account.
    Please first contact PayPal in case of any issues of payment. If problems persist, do contact us via email.
    All posters are rolled in protective tubes for maximum safety. We always try to find the best method for the shipment of your order. Remember that delays can occur during the import/customs inspection.

    All our products are packaged as safely as possible. Please NEVER accept a package that seems damaged to you. If you think something is wrong, always fill in the 'damage list' with the courier or decline to accept the package. If you do happen to accept a damaged package, we may not be able to provide you with a replacement.
    If you have a problem with your order, inform us as soon as possible (up to 7 days after delivery) via email and we will find a solution for you. If you are returning goods to us, always include your order number in the package.

    If you are returning an item, you should consider using a trackable shipping service, or purchasing shipping insurance, because we can't guarantee we'll receive your returned item.

    In any case shipping cost is not returnable.
    This is not always possible due to stock levels and the nature of our limited edition products, however if you do want to make this request, please inform us as soon as possible (no later than 7 days after delivery) via email and we will help you find a solution.
    Yes, custom made products are certainly possible. Please get in touch with us for more information via email.
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